Outsourcing overview
How does offshoring affect my local team?
Offshoring helps your business grow by providing the extra support you need at a fraction of the cost of hiring locally.
They help handle essential operations, freeing up your in-house team to focus on strategic tasks. By optimising resources, you drive productivity, and sustainable success.
What are my responsibilities versus Away Digital Teams' when outsourcing?
We take care of the setup: facilities, recruitment, payroll, and HR so you can focus on running your business.
Your role? Training your offshore team, assigning tasks, managing their work in progress and keeping communication flowing. Many clients appoint in-house and offshore leads to keep everything aligned.
In short, we manage all the staff admin in Vietnam while you retain control of the day-to-day delivery of work.
What types of roles can be outsourced?
Many business functions across various industries can be outsourced, including financial services, technology and IT, healthcare, retail and eCommerce.
Essential tasks that support your business can be efficiently handled offshore. This includes IT support, accounting, customer services and digital marketing, allowing you to reduce costs, improve performance, and free up internal resources to focus on growth and strategy.
Learn more about top roles you should outsource.
What makes Away Digital Teams different?
Traditional outsourcing is all about cutting costs, often at the expense of quality and control.
Away Digital Teams has coined the term, Outsourcing 2.0. A smarter, more strategic approach to outsourcing that focuses on value first and creating true partnerships with clients. Outsourcing is more than cost-cutting, it’s about accessing top talent that enhances your local team.
How does Away Digital Teams ensure data security?
We start by assessing your business and security needs for a custom foundation. Then, we implement advanced safeguards like strict access controls and cutting-edge firewalls to strengthen defences. Our IT experts monitor systems 24/7, quickly tackling vulnerabilities to ensure integrity.
Lastly, we protect your data and IP with top industry standards, letting you focus on your core operations with confidence.
Advantages of outsourcing
How much can I save by outsourcing to Vietnam?
Clients typically save significantly between 40% – 70% on costs compared to hiring in Australia. Unlike traditional low-cost providers, we focus on specialists who add real value. Our transparent pricing covers all costs: facilities, payroll, and benefits, ensuring no hidden costs.
What employee benefits do you offer staff?
At Away Digital Teams, we prioritise a strong company culture and employee well-being by offering a comprehensive benefits package, including a lunch allowance, full-paid compulsory insurance per Vietnam Labour Law, additional health coverage (PVI) after probation, and annual medical check-ups.
Employees also receive various company union support including:
- Bonuses for weddings, having a baby, birthdays, sickness and gifts on holidays
- 13th-month salary
- Annual company trip
- End of year party
Recruitment
How long does it take to establish an offshore team with Away Digital Teams?
The process typically takes around six or eight weeks. We source and recruit highly skilled professionals based on your specific requirements, conduct thorough assessments to ensure the right fit, and manage all onboarding procedures.
How does the recruitment process work?
We start by understanding your business needs, culture, and job requirements. Our recruitment team will source and pre-screen candidates, then present only the best talent for you to interview and assess. Once you choose the right fit, we handle the formal offer, onboarding, and integration into your business.
Explore how it works
Are your teams exclusively assigned to my business?
Yes, the staff hired by Away Digital Teams are wholly dedicated to supporting your organisation. They function as a seamless extension of your internal workforce, fully integrated into your operations. Their focus remains solely on your needs, ensuring undivided attention and commitment without being shared across other businesses
Do you provide staff for short-term engagements, such as 3-6 months?
No, our approach emphasises long-term, full-time staffing solutions, with a minimum commitment starting at 12 months. This allows us to foster stability and continuity for your operations. However, we understand the need for adaptability, clients retain the flexibility to conclude roles as required, provided the appropriate notice period is observed in accordance with our terms.
Location and Operations
Why is Vietnam emerging as a top outsourcing destination?
Vietnam is rapidly emerging as a top outsourcing destination, thanks to its highly skilled, tech-savvy workforce with strong English proficiency. Unlike traditional outsourcing hubs focused solely on cost reduction, Vietnam delivers high-quality results and excels in advanced technology solutions.
Its competitive pricing, commitment to innovation, and low employee turnover create a stable and efficient outsourcing environment. With a business-friendly ecosystem and a growing reputation for reliability, Vietnam is a value-driven choice for companies seeking long-term outsourcing success.
Read more in Why Vietnam
What timezone does Vietnam operate in?
For our Australian clients, Vietnam is three hours behind (or four during daylight savings, GMT+7). This alignment maximises overlapping work hours, boosting outcomes. You can also customise your team’s schedule to match your local business hours, ensuring seamless collaboration.
Where in Vietnam is your office located?
We operate across three modern floors in IPC Tower, District 7, Ho Chi Minh City. With a sleek design that maximises natural light, IPC Tower offers a comfortable, high-performance workspace. Its prime location ensures seamless connectivity, while state-of-the-art facilities meet international standards. The perfect space for a dedicated, long-term team.
Do you provide equipment for staff?
Yes, we also equip every team member with high-tech tools. Here’s our standard setup:
- Laptop
- Monitor
- Keyboard, mouse, and headset
- Desk
If you need alternatives to this setup, let us know, and we’ll prepare a customised quote to fit your specific requirements.
How do you mobilise an offshore team, whether they're working from the office or remotely?
To mobilise offshore teams effectively, we prioritise seamless integration and efficiency. We set up clear communication via Microsoft Teams or video meetings to align expectations, and provide thorough onboarding to embed your company’s culture and processes.
Ongoing support and feedback tackle challenges proactively, ensuring your Vietnam-based team is equipped, engaged, and aligned with your goals from day one.
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