ABOUT OUR CUSTOMER SUPPORT RECRUITMENT SERVICES
Discover Top Customer Support Officers Through Our Recruitment Services
At Away Digital Teams, we take care of everything from onboarding, HR, payroll, benefits and professional development. We also provide office space and equipment to your customer support officers, ensuring they have everything they need to thrive. You can entrust us with the management work and focus on growing your business.
OUR CUSTOMER SUPPORT HIRING PROCESS
Step-by-step Approach to Successfully Hiring A Customer Support Officer with Away Digital Teams
Introduction
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
We Find
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you’re after, making sure to tick every box.
You Choose
We pre-screen each and every professional before sending them over to you to interview to ensure they will be right for the role, the rest is up to you. If you aren’t happy with our choices, we scout another round of candidates.
We Manage
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like-minded individuals.
Ongoing Support
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
WHY CHOOSE US?
Increase Customer Satisfaction with an Expert Customer Support Officer
Away Digital Teams
Away Digital Teams offers a cost-efficient and flexible alternative to in-house hiring. We take care of the hiring and management, giving you access to top customer support talent that can boost customer satisfaction.
What Sets Us Apart
Away Digital Teams takes the hassle out of outsourcing. With our deep understanding of the Business market, an extensive network in Vietnam, and a tailored approach to your needs, we can confidently find the right fit for your business.
Our Success Stories
Away Digital Teams is committed to providing your business with the ideal talent. Our success stories showcase how we’ve helped a number of businesses find their ideal candidates by understanding their unique needs and screening for each role.
CUSTOMER SUPPORT TOOLKIT
Improve Customer Service Response Time Using These Tools
Our previous hires leverage all tools and software needed to ensure smooth customer support operations.
Zendesk
Zoho Desk
Hubspot
Intercom
Bitrix24
LiveAgent
TESTIMONIALS
What Our Clients Are Saying
BEN ROSS
Co-Founder - Propel Ventures
“I took the first opportunity I could to go over and actually see and meet the teams and understand the environment and that’s where I met the people that are managing the operations on the ground there. And I was really impressed with those people in addition to the people that we’ve got on our team. But seeing the environment that they’re working in and seeing the leadership that are on the ground. That was probably the main difference that makes me have confidence to recommend.”
DEAN MOHR
Managing Director - My Occ Health Record
“…we trialled an overseas team several years ago, but we actually weren’t ready to manage them from Australia, which is a complex task and to be honest since the day we started dealing with Away Teams it’s been nothing but a good experience… We’re finding that the calibre of candidates coming out of Vietnam seem to be exceptional. There’s a great culture that Away Teams are building in Vietnam. We’re all about culture in this organisation and you see it happening in Vietnam, it’s nearly like an extension of who we are, and that’s been integral to the success today.”
NEWS & BLOG
Read, watch and listen to our latest blogs and articles
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Outsourcing Customer Support Officer - FAQs
What is a Customer Support Officer?
A customer support officer is a member of the customer experience team who serves as a communication bridge between a business and their customers. A customer support officer supports customers with their queries, concerns, and needs. They handle customer inquiries via phone, email, and live chat and provide answers or solutions promptly.
What are the duties and responsibilities of a Customer Support Officer?
A customer support officer is responsible for a broad range of tasks intended to improve customer satisfaction. Here are some of their primary duties:
- Respond to customer inquiries promptly and professionally
- Provide information about the company products or services and tailor offerings to meet customer needs
- Document and report any quality issues or concerns raised by customers after using products or services
- Actively seek feedback on satisfaction levels from customers
- Utilise feedback to continuously improve the quality of products or services
What are the skills to look for in an experienced Customer Support Officer?
To excel as a customer support officer, one needs a blend of technical and interpersonal skills. Key skills include:
- Product knowledge
- Technical proficiency
- Communication skills, both written and verbal
- Problem-solving skills
- Patience
- Organisational skills
- Attention to detail
- Customer focus
- Persuasion skills
How do I choose the right outsourcing partner for my needs?
Choosing the right outsourcing partner involves evaluating several factors: the provider’s expertise, track record, and alignment with your business needs. Consider their industry experience, client reviews, and the quality of their service. It’s also important to assess their communication practices and how well they understand your business objectives.
At Away Digital Teams, our outsourcing service takes care of the hiring process, giving you access to top-notch talents by leveraging our deep understanding of the Australian market and a tailored approach to meet your specific needs. Let us handle the recruitment so you can focus on growing your business.
What type of customer support services do Away Digital Teams offer?
At Away Digital Teams, we can find you customer service officers that handle a variety of customer support services, including email support, live chat support, phone support, social media support, and more.
Will my outsourced Customer Support Officer be equipped with essential tools to handle my business needs?
Away Digital Teams will make sure your outsourced team will be equipped with the tools, equipment, and resources needed to perform their duties, in a thriving community office.
Kickstart your outsourcing journey today
- We Find
- You Choose
- We Manage