This role will report to the Head of Payroll Operations and play a key role in our growing payroll team by providing ongoing customer support, assisting with implementation processes, and driving process and product improvements.

As the first hire in this position, the Payroll Operations Support Specialist will have a unique opportunity to shape the future of the role by defining best practices, optimizing workflows, and influencing how payroll operations scale. This is an exciting opportunity for a payroll professional who thrives in a dynamic environment and is eager to contribute to the development of an innovative payroll platform for the agricultural industry

JOB DESCRIPTION

• Serve as the primary point of contact for resolving complex inquiries and payroll issues.
• Quickly diagnosing problems and providing timely, professional responses.
• Assist the Payroll Implementation Manager with audits and year-to-date data validation.
• Maintain a high level of data integrity by auditing clients’ payroll data, tax filings, and imported payroll history.
• Partner with the Product team to identify gaps in payroll functionality and contribute to product enhancements that improve efficiency and accuracy.
• Assist in documenting and refining payroll processes to ensure scalability and efficiency while
  maintaining compliance.
• Serve as an advocate for customers, helping them navigate payroll complexities and ensuring their concerns are addressed promptly.
• Provide ongoing support to self-serve customers, ensuring they have the resources and guidance needed for successful payroll management.
• Collaborate with internal stakeholders, including Engineering, Design, Operations, Partnerships, Finance, and Legal teams to streamline payroll workflows.

• 5+ years of experience in payroll operations, payroll implementation, or a related function.
• Strong understanding of payroll processes, payroll tax compliance, and payroll operations best practices. Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is a plus.
• Experience with payroll implementation, including auditing payroll data and setting up tax configurations.
• Exceptional problem-solving skills with the ability to diagnose and resolve payroll-related issues efficiently.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to build relationships and advocate for clients.
• Ability to collaborate cross-functionally and provide valuable insights to product development teams.
• Experience working with payroll software and external payroll vendors.
• Comfort in a startup environment where processes evolve and adaptability is key.
• Demonstrated ability to improve and document operational processes for efficiency and compliance.
• Excitement to work with agricultural employers across the country.
• Languages: Fluent English communication skills (required), bilingual in Spanish (preferred but not required)

INTERVIEW PROCESS: 2–3 online rounds

JOB LOCATION: Fulltime office/hybrid/remote working

• Office location: IPC Tower, 1489 Nguyen Van Linh, Tan Hung Ward, HCMC (opposite SC Vivo City, District 7)

WHAT WE OFFER

• Competitive salary with 13th-month bonus
• 100% salary during probation
• Fully paid for Social Insurance & PVI Health Insurance, yearly health check
• Tech gear provided
• 12-15 days of annual leave
• Onsite training opportunities in Australia