Outsourcing to Vietnam
Higher retention, stronger team integration, and more consistent delivery - this is where Vietnam outperforms other outsourcing markets.
Vietnam vs. the alternatives
Cost matters - and Vietnam is competitive on that front. But the factors that shape long-term offshore performance go further. Here's how the markets compare.
India
Vietnam
Philippines
Eastern Europe
Key facts, by sector
Vietnam's talent market is broad and built for long-term team growth. Here's how it applies to the roles Away Digital Teams places most.
We're not a recruiter.
We're your offshore ops partner.
Traditional recruitment fills the role. Traditional outsourcing takes the work away.
What makes Outsourcing 2.0 different
Pre-vetted talent - not reactive recruitment
Dedicated people & operations support
A locally based Client Success Manager - always reachable
Ho Chi Minh City office - not unmanaged remote work
Built-in performance visibility
From consultation to onboarded
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200+ companies grow faster with our top-tier talent.
Finding the right talent locally was a real constraint. Away Digital Teams opened up a broader talent pool and helped us fine-tune our processes early on. Today, the team is a real asset to how we operate.
We spoke with six providers, all with one question: would they feel like a real extension of our team? Away Digital Teams was the clear standout - they matched our culture and delivered exactly the fit we wanted.
We'd tried an overseas team before, but managing it from Australia was more complex than expected. With Away Digital Teams, the process has been far easier to manage from the start.
I can confidently say that I've been so impressed with Away Digital Teams that this is a company that I highly recommend to other founders both in New York and outside of New York.
FAQs
Why pick Vietnam over the Philippines?
Vietnam wins on what decides a multi-year engagement:
- Retention: 14-15% annual attrition against 18-20% in the Philippines, so the product knowledge your team builds stays put.
- Technical depth: 530,000+ IT professionals and 57,000+ STEM graduates a year, where Philippine strength sits in BPO and customer experience.
- Reliability: #7 against #12 on the Kearney Global Services Location Index (2023).
The Philippines does rank higher on English. Vietnam still sits above the global average on the EF English Proficiency Index, 75% of our candidates are fluent, and we hire confidently for customer-facing roles.
Who takes care of HR, payroll and admin?
We are your offshore operations partner, not a recruiter who disappears after placement.
- We handle: recruitment, HR, payroll, office and facilities, IT and local compliance.
- You handle: the day-to-day direction of the work, exactly as with an onshore team member.
You get the output without building an offshore entity to get it.
Are the teams dedicated, or shared with other clients?
Fully dedicated. Every team member works exclusively for one client. Nobody is shared across accounts, split between engagements, or rotated out. They learn your product, your tone and your systems, and that knowledge stays with your team.
How does recruitment work, and how long does it take?
6-8 weeks from brief to start date, in six steps:
- We take your brief, source candidates and shortlist.
- You interview only people who have cleared skills and English screening.
- We make the offer and onboard.
Your time goes into deciding rather than filtering.
What are the costs involved?
One all-inclusive monthly invoice. No setup fees, no add-ons. It covers:
- Salary and employer contributions
- Workspace and facilities
- IT equipment: laptop, monitor, keyboard, mouse, headset and desk
- HR management, a Team Lead and your Client Success Manager
We model your full savings projection before you sign, so the number you see is the number you pay.
How do you test English, and does it vary by role?
English is assessed during screening, before anyone reaches your shortlist, and the bar is set against the role:
- Customer-facing (support, sales): a conversational standard suited to live calls and chat.
- Technical (back-end development): a written standard for tickets, code review and stand-ups.
75% of our candidates are fluent, and Vietnam sits above the global average on the EF English Proficiency Index.
Do teams work in the office or from home?
Your team works from our managed Ho Chi Minh City office, and that is what we recommend. Having managed both, an office setup gives you:
- More reliable connectivity and stronger security control
- Faster onboarding for new starters
- The day-to-day supervision and culture that keep retention high
Unmanaged remote work is where most offshore arrangements quietly degrade.
How do you make sure the work is up to standard?
Every partnership includes a locally-based Client Success Manager, involved for the life of the engagement rather than just the setup.
Our high client retention reflects the quality of the work, not just the cost savings.
What happens when someone leaves? High turnover has burned us before.
Our average placed staff tenure is well above the regional average, because:
- We pay above-market Vietnamese salaries.
- Your savings come from the wage differential between Vietnam and your local market, not from underpaying talent.
People stay, so the knowledge your team builds stays with it.
What about data security? We'd be sharing confidential information offshore.
As standard:
- Enterprise-grade security protocols
- Enforceable NDAs under both Vietnamese and Australian law
- Secure VPN environments and managed device policy
Client data doesn’t sit on personal devices or unsecured networks.
Talk to our team
Need full-time dedicated staff?
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