Deliver outstanding customer support with dependable Help Desk Support Specialists.
Help Desk Support Specialists provide quick and effective solutions to your team’s technical issues. We can help you build a team of responsive Help Desk Specialists to keep your business running smoothly.
Help Desk Support Specialists resolve technical issues and ensure smooth IT operations for your business.
How can Help Desk Support Specialists benefit your business?
We connect you with Vietnam’s top help desk professionals capable of delivering the following for your business:
Technical troubleshooting
Resolving hardware and software issues.
User support
Assisting employees with IT-related queries.
Incident logging
Documenting and tracking reported issues.
System updates
Ensuring all systems are up to date.
Remote assistance
Providing support to remote teams.
Performance monitoring
Monitoring IT systems for potential issues.
Knowledge base
Maintaining a database of common solutions.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.
35% annual growth in key industries
Vietnam's growth and stability offer easy access to top talent in various fields.
Top 5 outsourcing destination
Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.
85% of candidates are fluent in English
Communication is easy, with the majority of our candidates fluent in English.
Our onboarding process
01.
INTRODUCTION
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
02.
WE FIND
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.
03.
YOU CHOOSE
We pre-screen each and every professional before sending them over to you to interview to ensure they wil be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.
04.
WE MANAGE
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like- minded individuals.
05.
ONGOING SUPPORT
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
Leverage the best tools for optimal results
We ensure that the staff we find for you
will be proficient with all of the best tools for Help Desk Support.
will be proficient with all of the best tools for Help Desk Support.
Hubspot
Slack
Zendesk
Zoho
Salesforce
Monday
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
Talk to our team
Want to discuss how we can help?
Drop your info, and we’ll reach out within a day to arrange a chat.