Hire Help Desk Support
with Away Digital Teams
Provide exceptional customer assistance with reliable Help Desk Support Specialists.
We can connect you with the best experts Vietnam has to offer.
Deliver outstanding customer support with dependable Help Desk Support Specialists.
Help Desk Support Specialists provide quick and effective solutions to your team’s technical issues. We can help you build a team of responsive Help Desk Specialists to keep your business running smoothly.
Help Desk Support Specialists resolve technical issues and ensure smooth IT operations for your business.
How can Help Desk Support Specialists benefit your business?
We connect you with Vietnam’s top help desk professionals capable of delivering the following for your business:
Technical troubleshooting
Resolving hardware and software issues.
User support
Assisting employees with IT-related queries.
Incident logging
Documenting and tracking reported issues.
System updates
Ensuring all systems are up to date.
Remote assistance
Providing support to remote teams.
Performance monitoring
Monitoring IT systems for potential issues.
Knowledge base
Maintaining a database of common solutions.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.
35% annual growth in key industries
Vietnam's growth and stability offer easy access to top talent in various fields.
Top 7 outsourcing destination
Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.
85% of candidates are fluent in English
Communication is easy, with the majority of our candidates fluent in English.
01.
INTRODUCTION
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
02.
WE FIND
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.
03.
YOU CHOOSE
We pre-screen each and every professional before sending them over to you to interview to ensure they wil be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.
04.
WE MANAGE
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like- minded individuals.
05.
ONGOING SUPPORT
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
“We spoke to about six different organisations, we looked at all of them and my first KPI was: Will they feel like us? Will they be an extension of us, as opposed to just another group of people that we just throw work to? And the earliest sense from Away Digital Teams was genuinely similar ways of thinking about how we approach our team, how we support our team, kind...
“I took the first opportunity I could to go over and actually see and meet the teams and understand the environment and that’s where I met the people that are managing the operations on the ground there. And I was really impressed with those people in addition to the people that we’ve got on our team. But seeing the environment that they’re working in and seeing the leadership that are...
“…we trialled an overseas team several years ago, but we actually weren’t ready to manage them from Australia, which is a complex task and to be honest since the day we started dealing with Away Teams it’s been nothing but a good experience… We’re finding that the calibre of candidates coming out of Vietnam seem to be exceptional. There’s a great culture that Away Teams are building in Vietnam. We’re...
Help Desk Support: FAQs
How does outsourcing help desk support improve response times and customer satisfaction?
Outsourcing help desk support improves response times by providing dedicated teams who are available across extended hours or around the clock, ensuring customer issues are addressed quickly. With trained specialists handling inquiries efficiently and consistently, businesses can resolve problems faster – leading to higher customer satisfaction and a better overall support experience.
What are the benefits of working with an outsourced help desk support team for IT issue resolution?
Outsourcing IT help desk support brings several advantages, including cost savings, expertise from skilled technicians, 24/7 availability, and faster response times. By partnering with an external help desk, businesses can reduce the need for a large in-house IT team. These experts handle technical issues efficiently, ensuring quick resolutions and decreasing downtime. This allows internal teams to focus on innovation while maintaining excellent customer satisfaction.
How do outsourced help desk specialists collaborate with internal IT teams to maintain service continuity?
Outsourced help desk specialists collaborate with internal IT teams by following shared workflows, using integrated ticketing systems, and maintaining clear communication channels. They handle routine support tasks, freeing up internal teams for higher-level work, while escalating complex issues as needed – ensuring seamless service continuity and a unified support experience for users.
