eCommerce Outsourcing | Away Digital Teams

The retail landscape is changing

Tailored staffing solutions

As more customers shop online and expect smooth experiences, businesses have a lot on their plate. Managing inventory, sorting out supply chain issues, and staying competitive is no small task.

Expert Support for eCommerce

That’s where we come in. Our skilled team in Vietnam is here to back up your retail and eCommerce needs with reliable, high-quality support. We handle the details, so you can focus on what matters most – growing your brand and keeping your customers happy, all while keeping costs in check.

Our approach to retail and eCommerce outsourcing

Tailored staffing solutions

We bring together teams tailored to your retail and eCommerce business, with skilled professionals who help simplify operations, keep customers delighted, and ease your growth.
A partner for the long haul

We don’t just fill roles; we provide a team that’s in sync with your long-term business plans, ensuring sustained growth, innovation, and continuous support.
Top-tier, specialised talent

Through careful selection, we ensure your team has the right expertise in retail and eCommerce. Our staff knows the industry inside and out, helping you manage supply chains, improve service delivery, and keep your customers happy.
Scalable solutions for changing needs

We grow with your business, adapting our team to meet evolving demands and staying agile in the face of retail competition and the move towards omnichannel strategies.

Your trusted outsourcing partner

By focusing on cultural fit and matching highly skilled professionals to your job role, we not only help you save cost, but we support you in accessing top tier talent that will take your business to the next level.

Vietnamese talent

Vietnam offers a fast growing talent pool of highly skilled professionals across a range of industries.

Client partnership

We're not just another outsourcing provider. We see ourselves as a true partner in helping you achieve your business goals.

Our people

We go above and beyond to look after our people and have an employee benefits program we are proud of.

Skilled professionals

Our sweet spot is hiring University-educated, highly skilled individuals who are free-thinking.

Cultural alignment

We ensure our candidates not only have the right skills and experience, but also match the culture of your business.

Quality and trust

We pride ourselves on finding you quality talent and building trusting relationships.

Why Vietnam?

Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.

70% hold degrees in high-demand fields

Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.

35% annual growth in key industries

Vietnam's growth and stability offer easy access to top talent in various fields.

Top 5 outsourcing destination

Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.

85% of candidates are fluent in English

Communication is easy, with the majority of our candidates fluent in English.

Let’s get your team set up

What retail and eCommerce roles can you outsource with Away Digital Teams?

Vietnam is the new frontier for outsourcing talent, and we leverage this opportunity to set up full-time teams for clients and take care of all the on-the-ground details. Our expertise in outsourced retail and eCommerce helps you scale efficiently, maintain quality, and manage costs effectively.

Retail and eCommerce roles that you can outsource:

Finance

Accounts receivable officer

Accountant

Accounts payable officer

Digital Marketing/Design

3D animator

Content writer

Digital marketing specialist

Social media specialist

UX/UI designer

Video editor

Customer Support

Customer service representative

Help desk support

IT support

Sales support

How it works

01.

Discover

We begin by having a detailed conversation to understand your retail and eCommerce business, goals, and pain points. We make sure that the retail and eCommerce outsourcing services we provide align with your needs and support your growth.

02.

We source

We tap into our extensive network in Vietnam to find top talent experienced in retail and eCommerce. Whether it’s for managing your online sales, optimising your supply chain, or providing seamless customer support, we ensure candidates are the right match for your needs.

03.

You select

We pre-screen all candidates, shortlisting those who have proven experience in retail and eCommerce. You interview the selected professionals to ensure they’re the right fit for your team, and if they’re not, we’ll bring more candidates for you to choose from.

04.

We onboard

Once selected, we set up your new team members with all the tools they need to hit the ground running - from managing your store operations to handling customer inquiries. They’ll be based in our office, equipped to work with like-minded retail and eCommerce experts.

05.

Continuous support

We regularly check in to ensure your retail and eCommerce team is working smoothly and efficiently. Our ongoing support ensures your team stays aligned with your goals, helping both your business and your offshore staff thrive as your retail and eCommerce operations grow.

Talk to our team

Want to discuss how we can help?
Drop your info, and we’ll reach out within a day to arrange a chat.

Frequently asked questions

What is retail and eCommerce outsourcing?

Retail and eCommerce outsourcing refers to hiring an external provider to manage key parts of your business, such as customer service, order fulfilment, inventory management, or website operations. This allows your in-house team to focus on growth, while your outsourcing specialists not only manage the day-to-day tasks but also contribute to driving growth.