Hire IT Support
with Away Digital Teams
Keep your tech running smoothly with the help of dedicated IT Support Specialists.
We can connect you with the best experts Vietnam has to offer.
Maintain seamless technology operations with skilled IT Support professionals.
IT Support professionals resolve technical challenges and maintain system efficiency. We can help you build a team of knowledgeable IT Support experts to address your technical needs.
IT Support professionals manage and optimise your organisation’s technology infrastructure.
How can IT Support Specialists help your business?
We connect you with Vietnam’s top IT Support experts capable of delivering the following for your business:
System maintenance
Ensuring software and hardware are operational.
Network management
Maintaining secure and reliable network connections.
Troubleshooting
Resolving technical problems promptly.
Help desk services
Assisting employees with IT issues.
Security implementation
Setting up and maintaining cybersecurity protocols.
Backups
Managing data backup systems.
IT strategy
Advising on technology improvements.
Compliance
Ensuring IT systems meet regulatory standards.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.
35% annual growth in key industries
Vietnam's growth and stability offer easy access to top talent in various fields.
Top 7 outsourcing destination
Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.
85% of candidates are fluent in English
Communication is easy, with the majority of our candidates fluent in English.
01.
INTRODUCTION
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
02.
WE FIND
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.
03.
YOU CHOOSE
We pre-screen each and every professional before sending them over to you to interview to ensure they wil be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.
04.
WE MANAGE
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like- minded individuals.
05.
ONGOING SUPPORT
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
“We spoke to about six different organisations, we looked at all of them and my first KPI was: Will they feel like us? Will they be an extension of us, as opposed to just another group of people that we just throw work to? And the earliest sense from Away Digital Teams was genuinely similar ways of thinking about how we approach our team, how we support our team, kind...
“I took the first opportunity I could to go over and actually see and meet the teams and understand the environment and that’s where I met the people that are managing the operations on the ground there. And I was really impressed with those people in addition to the people that we’ve got on our team. But seeing the environment that they’re working in and seeing the leadership that are...
“…we trialled an overseas team several years ago, but we actually weren’t ready to manage them from Australia, which is a complex task and to be honest since the day we started dealing with Away Teams it’s been nothing but a good experience… We’re finding that the calibre of candidates coming out of Vietnam seem to be exceptional. There’s a great culture that Away Teams are building in Vietnam. We’re...
IT Support: FAQs
What are the advantages of outsourcing IT support?
Outsourcing IT support offers several key advantages, including access to specialised expertise, 24/7 support coverage, and faster issue resolution – all without the cost of maintaining a full in-house team. It allows businesses to scale support as needed, stay up to date with the latest technologies, and improve system reliability and security while freeing internal teams to focus on core projects.
How do outsourced IT support teams ensure fast and reliable technical assistance?
Outsourced IT support teams ensure fast and reliable technical assistance by operating with dedicated service-level agreements (SLAs), using efficient ticketing systems, and drawing on a wide pool of specialised expertise. They’re equipped to handle issues quickly, proactively monitor systems, and provide consistent support – minimising downtime and keeping business operations running smoothly.
What measures are in place to ensure secure and efficient remote IT troubleshooting?
To ensure secure and efficient remote IT troubleshooting, outsourced teams use encrypted connections, multi-factor authentication, and secure remote access tools to protect sensitive data. They follow strict protocols for user verification and activity logging while using advanced diagnostic tools to quickly identify and resolve issues – maintaining both speed and security throughout the support process.
