Outsourcing for customer support functions

Today’s consumers expect seamless, responsive interactions, making exceptional customer support a critical differentiator. To meet these expectations, companies must navigate complex platforms, adopt emerging technologies, safeguard sensitive data, and overcome collaboration challenges—all of which require skilled professionals at the right time.

That’s where we come in. Our Vietnam-based customer support team integrates seamlessly with yours, offering specialised expertise tailored to your unique needs. Whether it’s providing top-tier customer service, supporting sales teams, or addressing urgent inquiries, we enhance your operations by delivering the right support at the right time. This allows you to scale efficiently, elevate your brand, and exceed customer expectations - all while optimising cost.

HOW IT WORKS

Why Vietnam is a top choice for customer service outsourcing

Outsourcing customer service positions is a smart move. By unlocking the power of offshore customer service talent, businesses can ensure swift responses, seamless interactions, and round-the-clock support – all at a fraction of the cost of maintaining an in-house team.

Vietnam stands out for its affordability and talent, leveraging advanced tech to deliver seamless, high-quality support that enhances customer experience.

Commonly outsourced customer service roles in Vietnam

Vietnam offers skilled support offshore teams focused on adaptability and customer satisfaction, ensuring seamless interactions and superior service. Businesses can outsource various customer support roles, leveraging the country’s talent to enhance quality, optimise workflows, and reduce labour costs, all while maintaining exceptional customer experiences.

Customer support roles that you can outsource:

Customer Support

Customer service representative

Help desk support

IT support

Sales support

Customer Support

Customer service representative

Help desk support

IT support

Sales support

Your trusted outsourcing partner

By focusing on cultural fit and matching highly skilled professionals to your job role, we not only help you save cost, but we support you in accessing top tier talent that will take your business to the next level.

Vietnamese talent

Vietnam offers a fast growing talent pool of highly skilled professionals across a range of industries.

Client partnership

We're not just another outsourcing provider. We see ourselves as a true partner in helping you achieve your business goals.

Our people

We go above and beyond to look after our people and have an employee benefits program we are proud of.

Skilled professionals

Our sweet spot is hiring University-educated, highly skilled individuals who are free-thinking.

Cultural alignment

We ensure our candidates not only have the right skills and experience, but also match the culture of your business.

Quality and trust

We pride ourselves on finding you quality talent and building trusting relationships.

Why Vietnam?

Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.

70% hold degrees in high-demand fields

Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.

35% annual growth in key industries

Vietnam's growth and stability offer easy access to top talent in various fields.

Top 7 outsourcing destination

Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.

85% of candidates are fluent in English

Communication is easy, with the majority of our candidates fluent in English.

Let’s get your team set up

How it works

01.

Discover

To address your customer support requirements, we start by thoroughly understanding your company’s culture, team dynamics, and the specific skills and language proficiencies essential for your support operations. Our goal is to seamlessly integrate our skilled Vietnamese offshore teams into your broader strategy, ensuring cohesive collaboration with your existing workforce.

02.

We source

Leveraging our extensive talent pool in Vietnam, we identify highly skilled individuals in customer support, help desk assistance, IT support, sales support, and more. We meticulously select candidates with the appropriate experience to meet your requirements, ensuring they can contribute effectively to your business.

03.

You select

Each candidate undergoes a rigorous evaluation process, including customer support assessments and background checks. We present only the top professionals for your consideration, allowing you to interview and choose the ideal team members. If a candidate doesn't fully meet your expectations, we'll provide additional options until you find the right fit.

04.

We onboard

After selecting your offshore team, we manage all onboarding procedures, providing them with the necessary equipment, infrastructure, and workspace. Based in our modern office in Vietnam, your team will work in a conducive environment, collaborating closely with your local staff to ensure smooth communication and workflow.

05.

Continuous support

To enhance your customer support experience, we deliver ongoing assistance to ensure your offshore team remains in sync with your objectives and delivers exceptional service. Through consistent check-ins, performance tracking, and constructive feedback cycles, we cultivate a cohesive, high-achieving team that boosts customer satisfaction and supports your organisation’s sustained growth.

Talk to our team

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Frequently asked questions

What are the benefits of outsourcing customer support roles?

Outsourcing customer support roles offers several benefits, including cost savings, access to skilled professionals, and improved service efficiency. By partnering with an outsourcing provider, businesses can reduce overhead costs associated with in-house staffing, while still delivering high-quality support. Outsourced teams can operate around the clock, enhancing response times and customer satisfaction. Additionally, outsourcing allows businesses to scale support quickly, handle seasonal demand fluctuations, and focus internal resources on core functions.

How does outsourcing customer support impact my customer satisfaction?

Outsourcing improves customer service by extending support hours and ensuring quick, reliable assistance. Skilled teams with deep expertise handle inquiries effectively, helping speed up response times and enhancing service quality to meet customer expectations. As your business grows, outsourcing provides a cost-effective and scalable solution, allowing you to expand support capabilities without the need for significant in-house investment, ensuring continued service excellence while managing operational costs.

However, selecting the right provider is essential – clear communication and alignment with your brand’s values are crucial to maintaining trust and consistency in every interaction.

What should I consider when selecting a customer support outsourcing partner?

When selecting a customer support outsourcing partner, consider their expertise and industry knowledge to ensure they understand your specific needs and customer expectations. Cultural compatibility is also important to ensure seamless communication and alignment with your brand values. Additionally, assess their scalability to handle growth or seasonal fluctuations in demand. Data security and business continuity planning (BCP) should be a top priority to protect sensitive customer information. Finally, ensure they have a robust training and onboarding process to quickly integrate into your operations and maintain high service standards.