Provide top-tier customer experiences with dedicated Customer Service Representatives.
Customer Service Representatives deliver exceptional service to your clients, ensuring satisfaction and loyalty. We can help you build a team of friendly CSRs to elevate your customer experience.
Customer Service Representatives ensure your customers have a seamless and positive experience.
How can Customer Service Representatives help your business?
We connect you with Vietnam’s top CSRs capable of delivering the following for your business:
Customer interaction
Managing inbound and outbound customer communications.
Omni-channel support
Delivering support via email, chat, phone, social platforms and more.
Issue resolution
Addressing customer concerns effectively.
Order processing
Handling customer orders and tracking progress.
Product knowledge
Providing detailed product or service information.
Feedback collection
Gathering and reporting customer feedback.
CRM management
Updating and maintaining customer records.
Upselling
Identifying opportunities to upsell or cross-sell services.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.
35% annual growth in key industries
Vietnam's growth and stability offer easy access to top talent in various fields.
Top 5 outsourcing destination
Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.
85% of candidates are fluent in English
Communication is easy, with the majority of our candidates fluent in English.
Our onboarding process
01.
INTRODUCTION
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
02.
WE FIND
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.
03.
YOU CHOOSE
We pre-screen each and every professional before sending them over to you to interview to ensure they wil be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.
04.
WE MANAGE
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like- minded individuals.
05.
ONGOING SUPPORT
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
Leverage the best tools for optimal results
We ensure that the staff we find for you
will be proficient with all of the best tools for Customer Service Representatives.
will be proficient with all of the best tools for Customer Service Representatives.
Hubspot
Slack
Zendesk
Zoho
Salesforce
Monday
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
Talk to our team
Want to discuss how we can help?
Drop your info, and we’ll reach out within a day to arrange a chat.