Hire Customer Service Representatives
with Away Digital Teams
Deliver world-class service with skilled Customer Service Representatives (CSR).
We can connect you with the best experts Vietnam has to offer.
Provide top-tier customer experiences with dedicated Customer Service Representatives.
Customer Service Representatives deliver exceptional service to your clients, ensuring satisfaction and loyalty. We can help you build a team of friendly CSRs to elevate your customer experience.
Customer Service Representatives ensure your customers have a seamless and positive experience.
How can Customer Service Representatives help your business?
We connect you with Vietnam’s top CSRs capable of delivering the following for your business:
Customer interaction
Managing inbound and outbound customer communications.
Omni-channel support
Delivering support via email, chat, phone, social platforms and more.
Issue resolution
Addressing customer concerns effectively.
Order processing
Handling customer orders and tracking progress.
Product knowledge
Providing detailed product or service information.
Feedback collection
Gathering and reporting customer feedback.
CRM management
Updating and maintaining customer records.
Upselling
Identifying opportunities to upsell or cross-sell services.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.
35% annual growth in key industries
Vietnam's growth and stability offer easy access to top talent in various fields.
Top 7 outsourcing destination
Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.
85% of candidates are fluent in English
Communication is easy, with the majority of our candidates fluent in English.
01.
INTRODUCTION
We start with an in-depth discussion to understand your goals and project scope. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.
02.
WE FIND
We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.
03.
YOU CHOOSE
We pre-screen each and every professional before sending them over to you to interview to ensure they wil be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.
04.
WE MANAGE
Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like- minded individuals.
05.
ONGOING SUPPORT
We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
“We spoke to about six different organisations, we looked at all of them and my first KPI was: Will they feel like us? Will they be an extension of us, as opposed to just another group of people that we just throw work to? And the earliest sense from Away Digital Teams was genuinely similar ways of thinking about how we approach our team, how we support our team, kind...
“I took the first opportunity I could to go over and actually see and meet the teams and understand the environment and that’s where I met the people that are managing the operations on the ground there. And I was really impressed with those people in addition to the people that we’ve got on our team. But seeing the environment that they’re working in and seeing the leadership that are...
“…we trialled an overseas team several years ago, but we actually weren’t ready to manage them from Australia, which is a complex task and to be honest since the day we started dealing with Away Teams it’s been nothing but a good experience… We’re finding that the calibre of candidates coming out of Vietnam seem to be exceptional. There’s a great culture that Away Teams are building in Vietnam. We’re...
Customer Service Representative: FAQs
How do outsourced customer service representatives help businesses maintain brand consistency and service quality?
Outsourced customer service representatives help maintain brand consistency and service quality by being trained in your company’s tone of voice, values, and processes. With the right onboarding and clear guidelines, they act as an extension of your in-house team – delivering consistent, high-quality support across channels while freeing internal staff to focus on more strategic tasks.
What are the benefits of outsourcing customer service for managing high-demand periods?
Outsourcing customer service representatives during high-demand periods offers businesses significant advantages, including cost-effectiveness, scalability, access to industry knowledge, and the capacity to concentrate on essential operations. External experts can quickly adjust support levels to match fluctuating demand, ensuring prompt and professional responses to customer inquiries. This flexibility not only boosts customer satisfaction but also alleviates the strain on internal teams, maintaining service quality and strengthening the company’s reputation during peak times.
How do outsourced customer service teams align with company policies and communication standards?
Outsourced customer service teams align with company policies and communication standards through thorough onboarding, tailored training, and ongoing performance monitoring. They’re equipped with scripts, FAQs, and brand guidelines to ensure every interaction reflects your company’s values and voice – creating a seamless experience for customers, just as if they were speaking to an in-house team.
