Enable data-driven go-to-market strategies through offshore customer insights specialists
Outsourcing eCommerce customer insights analysts help retail and eCommerce companies extract meaningful insights from customer data, revealing buying behaviors and trends that improve merchandising, marketing effectiveness, and customer experience.
Outsourced eCommerce customer insights analysts, can help transform raw data into high-impact insights that drive commercial growth.
How offshore eCommerce customer insights analysts drive smarter decisions
Vietnam-based offshore eCommerce customer insights analysts analyze customer behavior and purchase data to produce actionable insights that guide merchandising, optimize marketing performance, and elevate customer experience.
Customer data analysis
Interpreting customer behavior and purchase data to surface meaningful trends.
Customer segmentation
Profiling customers to support more precise targeting and planning.
Insight reporting
Translating data into clear insights for business teams.
Trend identification
Detecting buying patterns to inform forecasting and planning.
Journey analysis
Evaluating touchpoints to improve conversion and retention.
Performance tracking
Reviewing key metrics to guide ongoing optimization.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify, and provide top-tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is emerging as a strong destination for outsourcing customer insights analysis, supported by a data-savvy workforce with practical experience in retail analytics and digital commerce environments.
70% hold degrees in high-demand fields
Our talent pool in Vietnam includes remote customer insights analysts with academic backgrounds in business analytics, statistics, economics, data science, and related fields.
35% annual growth in key industries
Vietnam’s analytics workforce continues to expand, increasing access to professionals experienced in customer behavior analysis, performance measurement, and insight generation across eCommerce platforms, CRM systems, and digital channels.
Top 7 outsourcing destinations
Vietnam is consistently ranked among the top outsourcing markets, offering scalable customer insights support that aligns with the operational and analytical needs of global retail and eCommerce organizations.
85% of candidates are fluent in English
A large portion of Vietnam’s customer insights analysts work effectively in English, enabling clear communication and consistent collaboration with U.S.-based marketing, merchandising, and growth teams.
Our onboarding process
01.
INTRODUCTION
We begin by reviewing your customer data environment, analytics tools, and business priorities across retail and eCommerce channels. This allows us to define the offshore customer insights analyst roles required, with clear responsibilities aligned to reporting, analysis, and decision support needs.
02.
WE FIND
We tap into our talent networks in Vietnam to identify customer insights analysts with experience supporting retail and eCommerce organizations. Candidates are evaluated on their ability to interpret customer behavior, analyze performance data, build reports, and work with data from eCommerce platforms, CRM systems, and digital channels.
03.
YOU CHOOSE
Each analyst is carefully screened before profiles are shared. You interview and select candidates who align with your data requirements, analytical standards, and collaboration style. If refinements are needed, we continue sourcing until the right match is confirmed.
04.
WE MANAGE
After selection, we handle onboarding, provide secure work environments, and integrate your customer insights analysts into a professional offshore setup. They are prepared to support ongoing analysis, reporting cycles, and insight generation for your internal teams.
05.
ONGOING SUPPORT
We remain actively engaged to maintain clear communication, consistent performance, and alignment with your stakeholders. This ongoing support ensures your offshore analysts remain dependable, responsive, and fully connected to your retail and eCommerce operations.
Leverage the best tools for optimal results
Our offshore eCommerce customer insights analysts integrate with your teams using leading analytics and customer intelligence tools to uncover behavior patterns, measure engagement, and surface insights that drive better business outcomes.
Google Analytics 4
Adobe Analytics
Mixpanel
Hotjar
Supermetrics
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
Talk to our team
Need full-time dedicated staff?
Drop your info, and we’ll reach out within a day to arrange a chat .
Customer insights analyst: FAQs
How do dedicated eCommerce insights analysts turn customer and performance data into actionable growth decisions?
Dedicated offshore eCommerce insights analysts turn customer and performance data into clear, actionable insights by linking behavior and performance trends to real business decisions. Their analysis helps teams refine merchandising, optimize marketing, and improve customer experience with confidence.
How can retailers identify conversion funnel bottlenecks and customer drop-off points without adding analytical workload to leadership teams?
Retailers can spot funnel drop-offs by relying on outsourced customer insights analysts to track user behavior and conversion paths. Vietnam-based teams surface clear, easy-to-read insights, giving leadership visibility into where customers disengage without the need to dig into raw data.
Why is Away Digital Teams trusted by long-term retail and eCommerce clients for its proven outsourcing expertise and consistent delivery?
Away Digital Teams is trusted by long-term retail and eCommerce clients because it builds offshore teams that feel like a natural extension of internal operations. Clients value the stability of experienced Vietnam-based talent, clear communication, and the ability to embed teams into existing workflows, resulting in reliable execution, continuity, and partnerships that strengthen over time.