Improve order fulfillment efficiency with offshore eCommerce fulfillment assistants
Outsourcing eCommerce fulfillment assistants increases visibility and control across order processing and inventory updates. Our offshore talent will manage daily fulfillment tasks accurately, reduce processing delays, and help maintain consistent order flow as volumes fluctuate.
Outsourced fulfillment assistants improve order accuracy, shorten fulfillment cycles, and support scalable eCommerce operations.
How offshore eCommerce fulfillment assistants keep your orders moving efficiently
Vietnam-based offshore eCommerce fulfillment assistants manage order processing, shipment coordination, and inventory updates across fulfillment systems, improving accuracy and reducing delays as order volumes grow.
Order processing
Managing order entry, validation, and status updates to keep orders moving accurately.
Shipment coordination
Tracking shipments and updating fulfillment systems to maintain visibility across carriers.
Inventory updates
Recording stock movements to keep inventory data current and reliable.
Exception handling
Reviewing fulfillment issues such as delays or order discrepancies for quick resolution.
Marketplace support
Updating order and shipment details across eCommerce and marketplace platforms.
Fulfillment reporting
Providing clear order and fulfillment status summaries for operations teams.
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify, and provide top-tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is becoming a reliable hub for outsourcing eCommerce fulfillment support, backed by a growing workforce with hands-on experience in order management, inventory coordination, and digital commerce operations.
70% hold degrees in high-demand fields
Our talent pool in Vietnam includes remote fulfillment assistants with academic training in business administration, supply chain management, logistics, information systems, and related disciplines.
35% annual growth in key industries
Vietnam’s retail and logistics talent base continues to grow, increasing access to professionals familiar with order processing, shipment tracking, and inventory updates across eCommerce platforms and fulfillment systems.
Top 7 outsourcing destinations
Vietnam is consistently ranked among the top outsourcing markets, offering scalable fulfillment support that aligns with the operational needs of international retail and eCommerce organizations.
85% of candidates are fluent in English
Many fulfillment assistants in Vietnam work confidently in English, enabling clear communication and effective coordination with U.S.-based operations, customer service, and logistics teams.
Our onboarding process
01.
INTRODUCTION
We start by reviewing your order flow, fulfillment systems, and operational priorities across retail and eCommerce channels. This helps define the offshore fulfillment assistant roles required, with clear responsibilities aligned to order processing, inventory updates, and shipment coordination.
02.
WE FIND
We leverage our talent networks in Vietnam to identify fulfillment assistants with hands-on experience supporting retail and eCommerce operations. Candidates are evaluated on their ability to manage orders, update inventory records, track shipments, and work across eCommerce platforms, marketplaces, and fulfillment systems.
03.
YOU CHOOSE
Each fulfillment assistant is carefully screened before profiles are shared. You interview and select candidates who align with your operational standards, system requirements, and internal workflows. If adjustments are needed, we continue sourcing until the right fit is confirmed.
04.
WE MANAGE
Once selected, we manage onboarding, provide secure work environments, and integrate your fulfillment assistants into a professional offshore setup. They are ready to support daily order processing, fulfillment coordination, and system updates.
05.
ONGOING SUPPORT
We remain closely involved to maintain clear communication, consistent execution, and alignment with your internal teams. This ongoing involvement ensures your offshore fulfillment assistants remain reliable, responsive, and fully embedded in your retail and eCommerce operations.
Leverage the best tools for optimal results
Our offshore eCommerce fulfillment assistants integrate seamlessly with your operations using widely adopted order and fulfillment tools to manage orders, track shipments, and keep inventory data accurate across channels.
Shopify
ShipStation
NetSuite
Magento
Amazon Seller Central
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
Talk to our team
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eCommerce fulfillment assistants: FAQs
How do offshore fulfilment support teams help retailers maintain service quality and operational continuity during peak demand?
Offshore fulfillment support teams help retailers maintain service quality during peak demand by adding flexible capacity and extended coverage across time zones. By supporting order processing, shipment coordination, and inventory updates, they reduce bottlenecks, keep fulfillment moving smoothly, and ensure customers receive consistent service even as volumes fluctuate.
How does outsourced fulfillment support faster order processing and issue resolution across multiple sales channels?
Outsourced fulfillment assistants support faster order processing and issue resolution by monitoring orders, inventory, and shipment statuses across channels in real time. By coordinating closely with 3PL systems and sales platforms like Shopify and Amazon, they quickly address exceptions, such as stock mismatches or delivery issues, helping orders flow smoothly and reducing delays as volumes scale.
Why is Away Digital Teams’ Outsourcing 2.0 model a more trusted and effective alternative to traditional outsourcing for eCommerce teams?
Away Digital Teams’ Outsourcing 2.0 model builds trust by moving beyond transactional cost savings to long-term partnerships. Through cultural alignment, high-quality talent with strong retention, our Vietnamese offshore fulfillment assistants operate as true extensions of in-house teams, driving stronger engagement, and sustainable growth for eCommerce businesses.