Insights hub

Key takeaways: Remote work is no longer a trend: By 2025, approximately 27% of full-time employees globally work remotely, and an additional 52% engage in hybrid roles, meaning remote/hybrid arrangements now make up the…

Outsourcing customer support is a strategic approach to improve service quality, provide round-the-clock assistance, and efficiently manage high volumes of customer inquiries. This not only enhances the overall customer experience but also boosts satisfaction…

Vietnam has rapidly gained recognition as a premier outsourcing destination, offering a highly skilled workforce, cost-effective solutions, and a business-friendly environment. Ranked 7th in Kearney’s 2023 Global Services Location Index, the country continues to…

In recent years, traditional outsourcing hubs like India and the Philippines have faced significant talent shortages. A 2024 report indicates that 80% of employers in India struggle to find suitable talent, surpassing the global…

In recent years, Vietnam has emerged as a prominent hub for software development, offering a compelling blend of skilled talent and cost-effective solutions. The country's tech industry is on a strong growth trajectory, with…

Outsourcing has undergone a significant transformation, evolving from a mere cost-reduction tactic to a strategic approach that offers businesses access to specialised expertise and innovation. In this context, Vietnam has emerged as a prominent…

In 2026, retailers are facing growing challenges, from the cost-of-living crisis to rapidly evolving consumer expectations. Shoppers now demand seamless experiences, fast response times, and personalised interactions, especially during peak shopping seasons. To stay…

Recruiting and retaining top talent has become increasingly challenging, driving up demand for skilled professionals and intensifying competition. To tackle these challenges, outsourcing has emerged as a practical and effective solution for businesses looking…