Hiring Help Desk Agents From Vietnam

Deliver outstanding customer support with dependable Help Desk Support Specialists.

Help Desk Support Specialists provide quick and effective solutions to your team’s technical issues. We can help you build a team of responsive Help Desk Specialists to keep your business running smoothly.

Help Desk Support Specialists resolve technical issues and ensure smooth IT operations for your business.

How can Help Desk Support Specialists benefit your business?

We connect you with Vietnam’s top help desk professionals capable of delivering the following for your business:

Technical troubleshooting

Resolving hardware and software issues.

User support

Assisting employees with IT-related queries.

Incident logging

Documenting and tracking reported issues.

System updates

Ensuring all systems are up to date.

Remote assistance

Providing support to remote teams.

Performance monitoring

Monitoring IT systems for potential issues.

Knowledge base

Maintaining a database of common solutions.

Meet the right help desk for your workload

Our specialists, across three experience levels, are ready to plug into businesses' technologies and keep records clean, communication clear, and escalations timely across every channel.

Junior

1–2 years of experience

Handle first-line requests like password resets, account unlocks, and basic software issues.
Document tickets accurately, follow runbooks, and escalate per SOPs.
Communicate clearly over phone, chat, and email to meet response targets.

Intermediate

2–4 years of experience

Troubleshoot OS, application, and light network issues, and resolve most escalations.
Maintain the knowledge base, identify patterns, and coordinate fixes with upstream teams.
Manage queue health, provide timely status updates, and own cases to closure.

Senior

4+ years of experience

Lead complex incidents and root-cause analysis to stabilize critical systems.
Improve workflows, automation, and routing, set standards, and reporting.
Mentor technicians, support onboarding, and liaise with stakeholders on risks and remediation.

Why Away Digital Teams?

Trusted partnerships

Hundreds of businesses have counted on us to build and manage their Vietnamese team.

High client retention

95% of our clients stick with us year after year and grow their teams.

Save you time

We source, qualify and provide top tier candidates for you to choose from.

Employee satisfaction

90% of our staff have been with us for more than 5 years.

Large talent pool

Vietnam boasts deep pools of talent in a wide range of industries.

Guaranteed quality

100% of our candidates go through strict vetting to ensure you get the best talent.

Why Vietnam?

Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.

70% hold degrees in high-demand fields

Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.

35% annual growth in key industries

Vietnam's growth and stability offer easy access to top talent in various fields.

Top 7 outsourcing destinations

Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.

85% of candidates are fluent in English

Communication is easy, with the majority of our candidates fluent in English.

EXPLORE VIETNAM OUTSOURCING

Our onboarding process

01.

INTRODUCTION

We start with an in-depth discussion to understand your goals and scope of work. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.

02.

WE FIND

We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.

03.

YOU CHOOSE

We pre-screen each and every professional before sending them over to you to interview to ensure they will be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.

04.

WE MANAGE

Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like-minded individuals.

05.

ONGOING SUPPORT

We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.

Leverage the best tools for optimal results

We ensure that the staff we find for you
will be proficient with all of the best tools for Help Desk Support.

Hubspot

Slack

Zendesk

Zoho

Salesforce

Monday

HIRE YOUR HELP DESK SUPPORT

Trusted by leading businesses

Jordan Kagan Gescheit
Co-founder / Co-CEO

Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.

Talk to our team

Need full-time dedicated staff?
Drop your info, and we’ll reach out within a day to arrange a chat .

Help Desk Support: FAQs

How does outsourcing help desk support improve response times and customer satisfaction?

Outsourcing help desk support improves response times by providing dedicated teams who are available across extended hours or around the clock, ensuring customer issues are addressed quickly. With trained specialists handling inquiries efficiently and consistently, businesses can resolve problems faster – leading to higher customer satisfaction and a better overall support experience.

What are the benefits of working with an outsourced help desk support team for IT issue resolution?

Outsourcing IT help desk support brings several advantages, including cost savings, expertise from skilled technicians, 24/7 availability, and faster response times. By partnering with an external help desk, businesses can reduce the need for a large in-house IT team. These experts handle technical issues efficiently, ensuring quick resolutions and decreasing downtime. This allows internal teams to focus on innovation while maintaining excellent customer satisfaction.

How do outsourced help desk specialists collaborate with internal IT teams to maintain service continuity?

Outsourced help desk specialists collaborate with internal IT teams by following shared workflows, using integrated ticketing systems, and maintaining clear communication channels. They handle routine support tasks, freeing up internal teams for higher-level work, while escalating complex issues as needed – ensuring seamless service continuity and a unified support experience for users.

Hire Help Desk Supportwith Away Digital Teams