Hire IT Support Specialist From Vietnam

Maintain seamless technology operations with skilled IT Support professionals.

IT Support professionals resolve technical challenges and maintain system efficiency. We can help you build a team of knowledgeable IT Support experts to address your technical needs.

IT Support professionals manage and optimize your organization’s technology infrastructure.

How can IT Support Specialists help your business?

We connect you with Vietnam’s top IT Support experts capable of delivering the following for your business:

System maintenance

Ensuring software and hardware are operational.

Network management

Maintaining secure and reliable network connections.

Troubleshooting

Resolving technical problems promptly.

Help desk services

Assisting employees with IT issues.

Security implementation

Setting up and maintaining cybersecurity protocols.

Backups

Managing data backup systems.

IT strategy

Advising on technology improvements.

Compliance

Ensuring IT systems meet regulatory standards.

Say hello to the IT support bench you need

To adapt as tech environments and ticket types change, we provide three experience levels integrated with your tools and trained on your knowledge base, delivering consistent results across all channels.

Junior

1–2 years of experience

Resolve common requests such as password resets, account unlocks, basic installs, and peripheral issues using documented runbooks.
Log, categorize, and prioritize tickets accurately, and escalate per defined paths.
Communicate clearly across channels and meet response targets for first-line support.

Intermediate

2–4 years of experience

Troubleshoot operating system, application, and light network problems; resolve most L1 escalations.
Maintain the knowledge base, spot recurring patterns, and coordinate fixes with upstream teams.
Manage endpoints and updates using standard tooling, keep devices compliant and productive.

Senior

4+ years of experience

Lead complex escalations and root-cause analysis to stabilize critical services.
Improve workflows and escalation paths, tune SLAs, reporting, and automation for smoother queues.
Mentor technicians and brief stakeholders with clear recommendations on risk and remediation.

Why Away Digital Teams?

Trusted partnerships

Hundreds of businesses have counted on us to build and manage their Vietnamese team.

High client retention

95% of our clients stick with us year after year and grow their teams.

Save you time

We source, qualify and provide top tier candidates for you to choose from.

Employee satisfaction

90% of our staff have been with us for more than 5 years.

Large talent pool

Vietnam boasts deep pools of talent in a wide range of industries.

Guaranteed quality

100% of our candidates go through strict vetting to ensure you get the best talent.

Why Vietnam?

Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.

70% hold degrees in high-demand fields

Our talent network in Vietnam spans key industries, including technology, engineering, finance, and design.

35% annual growth in key industries

Vietnam's growth and stability offer easy access to top talent in various fields.

Top 7 outsourcing destinations

Vietnam is now one of the best places to outsource, thanks to its talented and reliable workforce.

85% of candidates are fluent in English

Communication is easy, with the majority of our candidates fluent in English.

EXPLORE VIETNAM OUTSOURCING

Our onboarding process

01.

INTRODUCTION

We start with an in-depth discussion to understand your goals and scope of work. This involves clarifying objectives, expectations and any constraints to establish what staff you are looking for.

02.

WE FIND

We reach out to our deep networks and pools of talent in Vietnam, scouting for the best fit for your business and the role/s you're after, making sure to tick every box.

03.

YOU CHOOSE

We pre-screen each and every professional before sending them over to you to interview to ensure they will be right for the role; the rest is up to you. If you aren't happy with our choices, we scout another round of candidates.

04.

WE MANAGE

Once picked, we onboard your new team member/s, provide them with equipment and give them a desk in our office where they can work around like-minded individuals.

05.

ONGOING SUPPORT

We check in regularly with you and your new staff to make sure everything is going smoothly, and help the integration process by ensuring both parties are happy and thriving.

Leverage the best tools for optimal results

We ensure that the staff we find for you
will be proficient with all of the best tools for IT support.

Hubspot

Slack

Zendesk

Zoho

Salesforce

Monday

HIRE YOUR IT SUPPORT

Trusted by leading businesses

Jordan Kagan Gescheit
Co-founder / Co-CEO

Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.

Talk to our team

Need full-time dedicated staff?
Drop your info, and we’ll reach out within a day to arrange a chat .

IT Support: FAQs

What are the advantages of outsourcing IT support?

Outsourcing IT support offers several key advantages, including access to specialised expertise, 24/7 support coverage, and faster issue resolution – all without the cost of maintaining a full in-house team. It allows businesses to scale support as needed, stay up to date with the latest technologies, and improve system reliability and security while freeing internal teams to focus on core projects.

How do outsourced IT support teams ensure fast and reliable technical assistance?

Outsourced IT support teams ensure fast and reliable technical assistance by operating with dedicated service-level agreements (SLAs), using efficient ticketing systems, and drawing on a wide pool of specialized expertise. They’re equipped to handle issues quickly, proactively monitor systems, and provide consistent support – minimizing downtime and keeping business operations running smoothly.

What measures are in place to ensure secure and efficient remote IT troubleshooting?

To ensure secure and efficient remote IT troubleshooting, outsourced teams use encrypted connections, multi-factor authentication, and secure remote access tools to protect sensitive data. They follow strict protocols for user verification and activity logging while using advanced diagnostic tools to quickly identify and resolve issues – maintaining both speed and security throughout the support process.

Hire IT Supportwith Away Digital Teams