The Merchandise Allocation & Wholesale Support Coordinator – DECKERS plays a critical role connecting product availability to commercial execution across both retail and wholesale channels for the Deckers portfolio. Based in our Vietnam support office, this role partners closely with the Merchandise Planner – Deckers to translate seasonal buy and range plans into accurate store-level stock allocation and seamless wholesale order fulfilment.

This is a newly created, combined role bringing together retail merchandise allocation and wholesale support administration into a single point of accountability. The role ensures the right product is in the right location at the right time – whether that is a retail store shelf or a wholesale customer’s warehouse – while maintaining the data accuracy and process discipline that underpins efficient supply chain execution.

Working closely with the Merchandise Planner, Retail Operations, Wholesale Sales and Logistics teams, the Coordinator supports in-season trading decisions, manages the administrative backbone of wholesale order processing, and helps protect stock integrity and sell-through across all channels.

JOB DESCRIPTION

Retail Allocation & Replenishment

• Allocate new season and replenishment stock to retail stores in line with store grading, size curves and local demand patterns.
• Monitor store and network stock levels daily, identifying under- and over-stocked locations and actioning transfers accordingly.
• Partner with the Merchandise Planner to execute in-season trade actions, including markdown transfers, stock rebalancing and end-of-life clearance.
• Support new store openings and closures, including initial stock builds and stock exit plans.
• Track sell-through and inventory KPIs by store, style and size, escalating risks and opportunities to the Planner.

Wholesale Order & Account Support

• Process and manage wholesale purchase orders across allocation and dispatch.
• Maintain accurate wholesale account records, including pricing, product master data and order terms.
• Coordinate with Logistics and Warehouse teams to ensure wholesale shipments are picked, packed and delivered within customer timeframes.
• Manage wholesale customer queries, order amendments, returns and claims in a timely and professional manner.
• Support the wholesale sales team with reporting on order status, fill rates and account performance.

Stock & Inventory Coordination

• Reconcile stock discrepancies between retail and wholesale channels, working with Finance and Warehouse to resolve variances.
• Support stock quantification and buy-depth processes led by the Merchandise Planner.
• Assist in the coordination of in-season markdown execution across retail and wholesale channels.
• Maintain clean, accurate product and inventory data across systems to support reliable reporting.

Planner & Cross-Functional Collaboration

• Work in close conjunction with the Merchandise Planner – Deckers, who is accountable for Open to Buy (OTB) management, seasonal buy strategy and range architecture.
• Provide allocation and wholesale performance insight to inform inventory investment and risk mitigation decisions.
• Partner with Retail Operations, Wholesale Sales, Logistics and Finance to ensure smooth end-to-end product flow.
• Build strong working relationships with global and regional Deckers stakeholders to support accurate, timely communication.

REQUIREMENTS

• 2+ years’ experience in a merchandise allocation, retail planning or wholesale administration role, ideally within footwear, apparel or accessories.
• Strong Excel skills with the ability to manage and interpret large data sets.
• Experience with ERP/allocation systems (e.g. AP21, FSR) preferred.
• High attention to detail and strong process discipline, particularly around order accuracy and data integrity.
• Ability to manage competing priorities and deadlines across multiple channels and stakeholders.
• Strong written and verbal English communication skills, with the ability to liaise confidently with offshore stakeholders.
• Commercially minded with a proactive, problem-solving approach.
• Comfortable working autonomously within a remote support-office structure, while maintaining close collaboration with the ANZ-based Merchandising team.
• Available to work hours that support reasonable overlap with the Australian business day.

INTERVIEW PROCESS: 2–3 online rounds

JOB LOCATION: Fulltime office/hybrid/remote working

• Office location: IPC Tower, 1489 Nguyen Van Linh, Tan Hung Ward, HCMC (opposite SC Vivo City, District 7)

WHAT WE OFFER

• Competitive salary with 13th-month bonus
• 100% salary during probation
• Fully paid for Social Insurance & PVI Health Insurance, yearly health check
• Tech gear provided
• 12-15 days of annual leave
• Onsite training opportunities in Australia