BACK
Table of contents
About the client
Our client is a leading Australian fintech business operating in the payments technology sector. Trusted by major banks and retailers, it supports billions in payment volume annually.
As the company rapidly expanded across APAC, it needed experienced technology talent to support product development, new commercial opportunities, and a growing technical workload. Offshore hiring offered access to the capability it needed, but rapid growth also exposed gaps in how the larger team was structured and managed internally.
The business needed an offshore model that could adapt as its priorities, leadership, and resourcing requirements changed.
The challenge: Scaling at the right pace
The company initially expanded its offshore development team aggressively, scaling from four to seven senior full-stack developers to support its expanding operations and acquisitions.
Despite strong momentum, the company lacked the internal structure to manage a larger offshore team. This led to misalignment, resignations, and a sharp reduction to one or two developers. Changes in leadership and business priorities added further complexity, while tighter market conditions later required the company to reduce costs and reassess its resourcing strategy.
The challenge became broader than recruitment. The business needed to retain access to strong technical talent while giving itself the flexibility to scale down, regroup, and rebuild when the timing was right.
The solution: Rebuild around the business’s changing needs
The company continued working with Away Digital Teams throughout the reset, allowing the relationship to remain in place even as its immediate hiring requirements changed.
When the business was ready to rebuild, Away Digital Teams helped assemble a new core team of experienced full-stack developers aligned with its updated technical direction.
The engagement later expanded into more specialized hiring. As new opportunities emerged in Vietnam, the client needed a highly experienced Solutions Architect with the technical background to support complex enterprise requirements.
Away Digital Teams sourced and placed the specialist locally, extending the partnership beyond general development roles into more senior technical capability. Further technology and data roles are now being explored as the business continues to grow.
The results: A team that could adapt with the business
The partnership gave the client the flexibility to respond to very different business conditions without rebuilding its offshore recruitment capability from scratch.
The business achieved:
- A rebuilt core development team aligned with its new technical priorities
- Access to specialist technology talent for more complex requirements
- Greater flexibility as hiring needs changed over time
- Continuity through leadership and market changes
- A trusted recruitment pipeline ready to support future growth
- Further technology and data hiring as demand increases
The relationship evolved alongside the business, supporting periods of expansion, consolidation, and renewed investment.
Why the model worked
Three things helped the partnership remain effective through significant change.
| Flexibility matched the business cycle The client could adjust team size as market conditions and internal priorities changed, then rebuild when the business was ready. | The relationship stayed in place Maintaining the partnership through the slower period meant the client already had a recruitment and support model available when hiring resumed. | Capability evolved with demand The engagement expanded from full-stack development into specialist architecture and additional technology roles as requirements became more complex. |
/
From rapid hiring to a more resilient team model
The client’s first offshore expansion showed that adding people quickly only works when the business is ready to support that growth.
The next phase was more measured. With clearer priorities and a flexible offshore partner already in place, the company rebuilt its technology capability around the needs of the business and added specialist skills as new opportunities emerged. Today, offshore talent forms part of a more adaptable resourcing strategy that can respond as priorities change.
That reflects the approach behind Outsourcing 2.0: building dedicated capability around the way a business actually operates and evolves. If you’re looking for a more flexible way to build your technology team, talk to Away Digital Teams. We can help you work through your outsourcing questions and understand what a practical next step could look like for your business.