Why Vietnam is a top choice for travel and hospitality outsourcing
The travel and hospitality industry faces constant pressure to balance service excellence with operational efficiency. Away Digital Teams supports hotels, and agencies by providing offshore professionals skilled in guest services, booking operations, digital engagement, and back-office functions. This gives businesses the flexibility to scale, improve responsiveness, and maintain high-quality service in an increasingly competitive market.
Vietnam has emerged as a prime destination for hospitality outsourcing, offering a cost-effective, English-capable workforce with strong customer service values. With dedicated teams based in Vietnam, travel and hospitality companies can optimize operations, deliver memorable guest experiences, and adapt quickly to seasonal peaks or growth opportunities.
Our approach to outsourcing in the travel and hospitality industry
- Tailored solutionsWe assemble specialized teams for reservations, guest support, and online platform management, designed to fit the rhythms of your travel or hospitality operations. Each team member is chosen to enhance guest interactions and operational efficiency.
- Scalable supportOur teams expand or adapt as your business grows, handling new destinations, seasonal demand, or added services seamlessly. This ensures consistent support without compromising quality or speed.
- A partner in growthWe help elevate your company by improving guest experiences, improving hotel workflows, and supporting tour operators, creating long-term value that goes beyond day-to-day tasks.
Your trusted outsourcing partner
Vietnamese talent
Client partnership
Our people
Skilled professionals
Cultural alignment
Quality and trust
Trusted by leading businesses
Why Vietnam?
70% hold degrees in high-demand fields
35% annual growth in key industries
Top 7 outsourcing destinations
85% of candidates are fluent in English
Which roles in the travel and hospitality industry can you outsource with Away Digital Teams?
Vietnam is establishing itself as a leading destination for travel and hospitality outsourcing, combining industry expertise with efficient scalability.
At Away Digital Teams, we help businesses build offshore teams that strengthen operations, elevate customer experience, and support sustainable growth with consistency and reliability.
Key functions that travel and hospitality businesses often outsource include:
Admin
Customer Support
IT
How it works
We start with a consultation to understand your objectives, guest experience priorities, and operational needs within the travel and hospitality outsourcing industry. This includes reviewing your company culture, service workflows, and essential functions such as reservations, customer support, and back-office operations.
Our aim is to integrate seamlessly with your way of working, helping you boost efficiency, gain clearer visibility, and deliver consistent service quality at scale
Through our established network in Vietnam, we source professionals experienced in travel and hospitality, from online booking and booking coordination to digital marketing, accounting, and IT. Each candidate is carefully selected to strengthen your operations and enable scalable, tech-enabled workflows using tools such as property management systems, CRM platforms, and reporting dashboards.
With a structured screening process, we present only those who meet your functional needs and service standards. You engage directly with shortlisted candidates to assess alignment with your brand and workflows, and if required, we quickly provide alternative options to ensure the best fit for your team.
Once selected, your team is equipped with cutting-edge tools and a modern workspace in our Vietnam office. They start fully prepared, and integrate seamlessly with your local staff, ensuring clear communication and efficient workflow from day one.
We provide ongoing management to maintain peak performance and team cohesion. Our adaptable approach evolves with your needs, fostering a strong partnership that drives long-term growth and operational excellence.
Frequently asked questions
What is outsourcing in the travel and hospitality industry?
Outsourcing in the travel and hospitality industry means entrusting services like customer support, IT, administration, and digital marketing to external experts. It enables hotels, airlines, and travel agencies to cut costs, elevate service quality, and deliver 24/7 multilingual support with consistent brand experiences, helping businesses stay agile in fast-changing markets.
How can outsourcing improve guest experience and service quality?
Outsourced customer support gives travel and hospitality brands the capacity to deliver faster responses, personalized interactions, and continuous service across time zones. Guests benefit from multilingual assistance and seamless problem-solving, while businesses gain the flexibility to handle seasonal peaks without compromising quality. This allows in-house teams to dedicate more energy to enhancing the guest journey and developing new services that build loyalty.
How do outsourced travel booking and reservations teams integrate with existing hotel or agency systems?
Outsourced teams operate directly within the booking platforms and property management tools used by the hotel or agency. By working inside the client’s existing systems, they keep reservations, rates, and guest information fully aligned in real time. This minimizes manual effort, ensures data accuracy, and allows internal staff and external teams to collaborate as one integrated operation.
Is outsourcing suitable for luxury hotels and premium travel services?
Yes, outsourcing is well-suited for luxury hotels and premium travel services. With access to global professionals who bring niche expertise and deep industry knowledge, businesses can enhance personalized guest interactions, provide multilingual and round-the-clock support, and maintain seamless operations. This allows internal teams to focus on delivering unique, high-value experiences that strengthen brand reputation and customer loyalty.
What makes Vietnam competitive compared to other hospitality outsourcing companies worldwide?
Vietnam stands out in travel and hospitality outsourcing by delivering cost-efficient services without compromising quality. A young, English-proficient workforce, strong STEM foundation, and supportive business environment make it an attractive destination, while time zone alignment and cultural fit ensure seamless collaboration with global teams.
Talk to our team
Need full-time dedicated staff?
Drop your info, and we’ll reach out within a day to arrange a chat .
