Why Vietnam is a top choice for retail and eCommerce services outsourcing
Modern retail and eCommerce businesses need more than great products, they rely on fast execution, seamless operations, and exceptional customer experiences. As digital channels expand and consumer expectations rise, staying competitive means scaling with intention, not just speed.
Away Digital Teams connects you with top-tier talent in Vietnam to make that possible. From back-end logistics to customer-facing support, our professionals work closely with your team, helping you deliver better, focus on growing a standout brand, exceptional customer experience, and optimising cost-efficiency.
Our approach to outsourcing in the retail and eCommerce services industry
- Tailored talent for retail and eCommerce operationsVietnam is rapidly becoming a preferred hub for retail outsourcing, backed by robust infrastructure and professionals well-versed in global eCommerce. Away Digital Teams gives you access to skilled talent who manage everything from digital storefronts and product content to customer service and fulfilment, delivering accuracy, speed, and consistent brand experiences.
- Flexible teams that grow with youWhether you’re preparing for seasonal spikes or entering new markets, our teams scale alongside your business. These specialists align quickly with your systems and in-house staff, helping you stay responsive to customer demand, keeping operations efficient and focused.
- A long-term partner in retail successWe don’t just fill roles, we align with your strategic priorities. From day one, we’re invested in your performance, supporting streamlined workflows, stronger customer journeys, and scalable growth across channels. All keeping you cost-efficient in a competitive market.
Your trusted outsourcing partner
Vietnamese talent
Client partnership
Our people
Skilled professionals
Cultural alignment
Quality and trust
Trusted by leading businesses
Why Vietnam?
70% hold degrees in high-demand fields
35% annual growth in key industries
Top 7 outsourcing destinations
85% of candidates are fluent in English
What retail and eCommerce talent can you access with Away Digital Teams?
As retail and eCommerce expectations grow, success depends on your ability to stay agile, accurate, and consistently deliver standout customer experiences. Away Digital Teams gives you access to skilled professionals in Vietnam who support essential functions, such as updating product content, managing customer inquiries and optimizing backend systems.
It’s a smarter way to scale your capabilities without stretching internal resources, freeing you to focus on building your brand, not managing the process.
Roles you can outsource span a wide range of retail and eCommerce functions, including:
IT
How it works
As an outsourcing provider in the retail and eCommerce services industry, we begin with a thorough consultation to understand your business goals, whether it's expanding into new markets, boosting order accuracy, or enhancing customer service.
We assess your current operations, workflows, and systems to ensure we align the right Vietnam-based professionals who can integrate smoothly and elevate your team’s performance.
Through our extensive network in Vietnam, we source professionals who match your requirements, like web developers and sales support, data entry and social media specialists. Every candidate is thoroughly vetted for technical skills, retail experience, English proficiency, and cultural fit before being presented for your review.
We conduct a rigorous screening process, shortlisting only candidates with proven proficiency and relevant credentials. You engage directly with them to ensure alignment with your team’s work environment. If needed, we promptly present alternative options to secure the ideal match.
Once selected, your team is equipped with cutting-edge tools and a modern workspace in our Vietnam office. They start fully prepared, and integrate seamlessly with your local staff, ensuring clear communication and efficient workflow at the beginning.
We provide ongoing management to maintain peak performance and team cohesion. Our adaptable approach evolves with your needs, fostering a strong partnership that drives long-term growth and operational excellence.
Frequently asked questions
What is retail and eCommerce outsourcing?
Retail and eCommerce outsourcing refers to hiring an external provider to manage key parts of your business, such as customer service, order fulfilment, inventory management, or website operations. This allows your in-house team to focus on growth, while your outsourcing specialists not only manage the day-to-day tasks but also contribute to driving growth.
How does outsourced retail and eCommerce help businesses grow?
Outsourcing both retail and eCommerce tasks allows businesses to scale operations quickly without the burden of hiring and managing full-time staff. By entrusting functions like inventory management, customer service, order processing, and logistics to specialised providers, businesses can significantly reduce overhead costs while maintaining operational efficiency. This flexibility enables companies to focus on driving sales, enhancing customer experience, and expanding their market reach.
How do I choose the right retail and eCommerce outsourcing company?
When choosing a retail and eCommerce outsourcing company, look for one with experience in your industry, a track record of success, and services tailored to your business needs. A good outsourcing partner will offer a flexible, transparent approach and provide ongoing support as your business grows.
Why should eCommerce businesses outsource?
Outsourcing empowers retail and eCommerce businesses to improve cost efficiency, tap into expert capabilities, and scale operations in line with demand. By offloading specific tasks like order processing, content updates, and customer support, companies can streamline workflows and stay agile. This allows in-house teams to concentrate on core competencies, like brand development and strategic growth, ensuring vital functions are handled with accuracy and consistency.
Will outsourcing customer service mean that our customers will be speaking to someone unfamiliar with our brand?
Not at all. Outsourced customer service teams are carefully trained to understand your brand, values, and tone of voice, so customers receive a consistent and personalised experience. These teams operate within your systems, use your tools, and follow your internal processes, ensuring seamless communication that reflects your standards. With the right partner, outsourcing doesn’t mean compromising quality, it means extending your customer care with efficiency and expertise.
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