Gain the benefits of skilled offshore marketplace talent for multi-channel retail
Outsourcing marketplace operations managers helps retail and eCommerce growth by maintaining accurate listings, aligned inventory, and smooth order processing across platforms. Our Vietnam-based talent takes ownership of marketplace operations, ensuring consistent execution and the ability to manage volume changes as your business scales.
Master multi-channel eCommerce with outsourced marketplace operations managers built to support growth.
How do offshore marketplace managers support efficient eCommerce growth?
Drive eCommerce growth with expert marketplace managers in Vietnam. From Amazon to Shopify, we provide the operational strength to scale your omnichannel retail presence.
Product listings and catalog
Managing product listings and catalog information to keep marketplace data accurate and up to date.
Inventory management
Aligning stock levels to reduce overselling and stock gaps.
Order management
Monitoring order flow and fulfillment status across channels.
Returns and fulfillment support
Handling returns and fulfillment issues efficiently.
Pricing and promotions
Updating prices and promotions to meet marketplace requirements.
Performance monitoring
Tracking KPIs and managing listing, order, and compliance issues across marketplaces
Why Away Digital Teams?
Trusted partnerships
Hundreds of businesses have counted on us to build and manage their Vietnamese team.
High client retention
95% of our clients stick with us year after year and grow their teams.
Save you time
We source, qualify and provide top tier candidates for you to choose from.
Employee satisfaction
90% of our staff have been with us for more than 5 years.
Large talent pool
Vietnam boasts deep pools of talent in a wide range of industries.
Guaranteed quality
100% of our candidates go through strict vetting to ensure you get the best talent.
Why Vietnam?
Vietnam is quickly becoming the new hotspot for outsourcing, with a huge talent pool of high-quality, forward-thinking professionals.
70% hold degrees in high-demand fields
Our talent pool in Vietnam includes remote marketplace operations managers with academic backgrounds in business, eCommerce, supply chain, and information systems.
35% annual growth in key industries
Vietnam’s eCommerce and digital operations workforce continues to expand, making it easier to access experienced talent at competitive rates.
Top 7 outsourcing destinations
Vietnam is consistently ranked among the top outsourcing markets, known for reliable talent and strong operational support for global retail brands.
85% of candidates are fluent in English
Many marketplace operations professionals communicate fluently in English, supporting effective collaboration with U.S. and international teams across Amazon, Shopify, and omnichannel platforms.
Our onboarding process
01.
INTRODUCTION
We start by understanding your marketplace structure, sales channels, and operational priorities across Amazon, Shopify, and omnichannel platforms. This helps define the offshore marketplace operations roles you need, ensuring clarity on responsibilities, goals, and scope.
02.
WE FIND
We tap into our talent networks in Vietnam to identify marketplace operations managers with hands-on experience supporting eCommerce and retail brands. Candidates are assessed for platform knowledge, operational accuracy, data handling, and the ability to work within established marketplace processes.
03.
YOU CHOOSE
Each candidate is carefully reviewed before profiles are shared with you. You interview and select the marketplace operations managers who best align with your business needs. If adjustments are needed, we continue sourcing until the right fit is confirmed.
04.
WE MANAGE
Once selected, we coordinate onboarding, set up secure work environments, and integrate your marketplace operations managers into a professional workspace alongside other skilled offshore talent, ready to support your daily marketplace activities.
05.
ONGOING SUPPORT
We stay closely involved to ensure consistent communication, operational alignment, and performance continuity. This ongoing support helps your extended marketplace team remain responsive, reliable, and fully integrated into your retail operations.
Leverage the best tools for optimal results
Our outsourced marketplace operations managers quickly adapt, using hands-on experience with leading eCommerce tools to optimize listings, track performance, and streamline workflows.
Amazon Seller Central
Shopify Admin
ChannelAdvisor
Sellbrite
ShipStation
Trusted by leading businesses
Away Digital Teams gave us access to a broader talent pool and helped us fine-tune our processes. The integration was seamless, and the team has been a great asset to our business.
Talk to our team
Need full-time dedicated staff?
Drop your info, and we’ll reach out within a day to arrange a chat .
Marketplace operations managers (Amazon, Shopify, Omnichannel): FAQs
Can an offshore marketplace operations manager handle Amazon and Shopify compliance without increasing the risk of account suspension?
Yes, when set up with the right safeguards, an offshore marketplace operations manager can effectively manage Amazon and Shopify compliance. By implementing clear guidelines, regular account health checks, and structured approval workflows, compliance remains robust while your day-to-day operations scale smoothly.
How does an offshore marketplace operations model support promotional campaign management and after-hours issue resolution?
An offshore marketplace operations manager leverages time zone coverage to keep marketplace activity running continuously. While your local team is offline, they monitor promotions, make real-time adjustments, and resolve listing or account alerts quickly, protecting performance and maintaining sales momentum around the clock.
How do marketplace operations teams manage catalogue updates, listing optimisation, and inventory accuracy at scale across multiple channels?
Outsourced marketplace operations teams manage catalogue updates and inventory accuracy at scale through standardized workflows, centralized product data, and close coordination across channels. Marketplace operations managers oversee listing updates, monitor inventory sync, and use platform tools to maintain accuracy and performance as assortments grow.