From talent gaps to growth: TDG Group’s offshore edge

TDG Environmental is a trusted leader in sustainable waste and stormwater management across Australia and New Zealand. With over 30 years of experience and more than 2 million tonnes of waste managed annually, TDG plays a critical role in supporting the circular economy through four advanced recycling facilities. As demand increased, building the right resourcing model to support growth without overloading internal teams, became a strategic focus.

As TDG expanded, so did the demands on its financial and data functions. With reporting accuracy and visibility critical to managing a large field workforce, sourcing skilled professionals locally became increasingly difficult. CFO Adam Zines saw an opportunity to rethink the resourcing model – a dedicated offshore team that would strengthen capability, support growth, and ease pressure on internal teams. Discover how TDG unlocked new capacity and capability by partnering with Away Digital Teams to build a scalable, high-performing offshore function.

The challenge: Rethinking resourcing to support lasting scale

As TDG Group rapidly expanded across Australia and New Zealand, its operational footprint became more complex. With thousands of jobs in motion and a large, mobile field workforce, the need for accurate financial reporting and reliable data visibility became business-critical.

But as the pace of growth accelerated, so did the pressure on internal teams. Local hiring pipelines struggled to keep up, particularly for skilled finance and data roles. Finding the right talent, fast enough and at a sustainable cost, became a growing constraint.

For incoming CFO Adam Zines, the challenge was clear: stabilise capacity, maintain quality, and find a more reliable way to scale critical business functions. His previous success with offshore teams would soon inform a new direction to strengthen internal capability, reduce pressure on local teams, and support the company’s next stage of growth.

What followed was a high-performing offshore function, purpose-built to scale with the business.

The solution: TDG Group and Away Digital Teams redefine scalable growth

TDG Group partnered with Away Digital Teams to overcome persistent recruitment challenges and reinforce key operational functions. It wasn’t a stopgap solution, but rather to build a team of experienced offshore professionals who could integrate seamlessly and uphold the company’s high standards. From day one, the collaboration was structured to minimise risk, foster confidence, and support ongoing business development through alignment, transparency, and trust.

•  Phase 1: Strategic selection and talent confidence

Vietnam presented a compelling opportunity: deep talent pools, strong cultural alignment, and cost-effective operations. But beyond location, the differentiator was process.

To build trust early, Away Digital Teams provided a tailored preview of candidate profiles, giving TDG confidence in talent quality before making a hiring decision. This transparent, consultative process helped reduce perceived risk and ensured the engagement started on solid ground.

• Phase 2: Start lean, scale with certainty

The partnership began with a focused placement: a skilled data analyst who quickly filled a critical gap. Early success gave TDG Group the confidence to expand, adding an accounts payable officer and, more recently, exploring further support for accounts receivable.

Each stage was thoughtfully paced to demonstrate value, build trust and ensure readiness before growing the team further.

• Phase 3: Aligned from the start

From day one, TDG Group and Away Digital Teams prioritised clarity and connection. Well-defined roles, a structured interview process, and timely feedback laid the groundwork for a smooth onboarding experience.

The offshore team was brought into daily operations, joining sprint planning, using shared platforms like Microsoft Teams, and contributing to live dashboards.

Rather than sitting outside core operations, the team was fully involved in TDG’s workflows, working in sync with their local counterparts.

• A foundation for scale

TDG Group’s partnership with Away Digital Teams represents a shift from traditional outsourcing to a more integrated, strategic solution. Built on the principles of Outsourcing 2.0, this model brings offshore professionals into the heart of operations, aligned with tools, workflows, and performance standards.

With trusted support now established across key finance and data functions, TDG has overcome persistent hiring challenges and gained the capacity to scale while preserving control, visibility, and quality.

The results: From an early win to lasting outsourcing value

TDG’s offshore journey began with a clear, immediate need: a capable data analyst who could bring structure and visibility to a fast-moving, high-volume operation. Working with the right outsourcing provider, the recruitment and onboarding process moved quickly, within 6–8 weeks, a skilled analyst was fully integrated and delivering value.

The early results spoke for themselves. With critical reporting functions stabilised, confidence in the offshore model grew. TDG soon expanded the team to include an accounts payable officer, and discussions are now underway to add further capacity in accounts receivable.

The timeline reflected real momentum:

• February: Initial conversation

• Early March: Candidates reviewed

• Mid-March: Agreement signed

• April: Onboarding complete

Throughout the process, operations remained uninterrupted. Offshore hires were integrated quickly, supported by clear communication and role clarity from both sides.

Positive feedback from senior leadership, particularly the CFO, reinforced the value of the engagement, citing strong coordination, transparency, and standout talent as key differentiators.

More than meeting hiring needs, the partnership helped TDG Group ease recruitment strain, protect quality standards, and establish a dependable offshore resource, well-aligned with future growth plans. Originally a one-role engagement, the partnership now spans teams, driving consistent value across business functions.

Insights from TDG Group’s offshore journey: Finding talent that fits, and a partner that gets it

TDG Group’s leadership continues to emphasize the value of its partnership with Away Digital Teams, not only in resolving hiring constraints, but in reinforcing core operations with capable, well-aligned talent.

Adam (the CFO) noted that transparency, structured coordination, and the calibre of candidates clearly set the experience apart from conventional outsourcing. The offshore team quickly became a dependable part of the business, contributing effectively while preserving day-to-day continuity.

As TDG Group expands its environmental services footprint, the partnership remains central to its growth strategy, enabling greater agility, upholding performance standards, and supporting scale while maintaining control.

Conclusion: From filling gaps to building future-ready teams

Outsourcing with Away Digital Teams wasn’t just a quick fix, it became a strategic lever for TDG Group to access skilled talent and build capability. Starting with just one hire, the engagement matured into a reliable partnership that strengthened core operations with confidence and control.

With new roles underway and a scalable offshore framework now in place, TDG Group is well-positioned to grow at pace, backed by a team that’s aligned, embedded, and built for the future.